Privacy Policy

D.W. Good Investment Company Ltd. is committed to protecting the privacy of our clients and website visitors. This policy explains how we collect, use, and safeguard your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Alberta privacy legislation.

1. Who We Are

D.W. Good Investment Company Ltd. (“DW Good Investments”, “we”, “us”, or “our”) is a registered mutual fund dealer incorporated in 1996 and regulated by the Canadian Investment Regulatory Organization (CIRO).

Our principal office is located at:
Suite 256, Bonnie Doon Shopping Centre
82nd Avenue & 83rd Street
Edmonton, Alberta, T6C 4E3

We are licensed to operate in Alberta, British Columbia, and Ontario.

This Privacy Policy applies to all personal information we collect through our website (dwgood.com), our advisory services, and any other interactions you have with our firm.

2. Information We Collect

We collect personal information that is necessary to provide you with financial advisory and investment services. This may include:

  • Full legal name, date of birth, and government-issued identification
  • Contact information including mailing address, telephone number, and email address
  • Financial information including income, net worth, investment objectives, and risk tolerance
  • Social Insurance Number (SIN) for tax reporting purposes
  • Banking and account information required to process transactions
  • Employment information and occupation
  • Information submitted via our website contact forms
  • Technical data such as browser type, IP address, and pages visited when you use our website

We collect this information directly from you, or in some cases from third parties such as mutual fund companies or regulatory databases, only where permitted by law.

3. How We Use Your Information

We use your personal information solely for legitimate purposes related to providing you with investment and financial advising services, including:

  • Opening and administering your investment accounts
  • Assessing your suitability for specific investment products and strategies
  • Executing and settling investment transactions on your behalf
  • Complying with Know Your Client (KYC) and Anti-Money Laundering (AML) obligations
  • Communicating account statements, performance reports, and regulatory disclosures
  • Responding to your inquiries and providing ongoing client service
  • Meeting legal and regulatory reporting requirements under CIRO rules and applicable law
  • Improving our website and understanding how clients engage with our services

We do not sell, rent, or trade your personal information to third parties.

4. Disclosure of Your Information

We may disclose your personal information only in the following circumstances:

  • To mutual fund companies and custodians necessary to complete your investment transactions
  • To CIRO, the Canada Revenue Agency (CRA), or other regulatory or government bodies as required by law
  • To our authorized service providers who assist us in delivering services (subject to strict confidentiality obligations)
  • In connection with the sale or transfer of our business, provided the receiving party agrees to protect your information under equivalent standards
  • With your express consent in any other circumstances

All third parties who receive your information are required to handle it in accordance with applicable privacy laws and our contractual requirements.

5. Consent

By engaging our services or submitting your information to us, you consent to the collection, use, and disclosure of your personal information as described in this policy.

Where required by law, we will obtain your express consent before using your information for any new purpose.

You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Please note that withdrawing consent may limit our ability to continue providing certain services to you.

To withdraw consent, please contact our Privacy Officer using the information below.

6. Data Security & Retention

We implement physical, administrative, and technical safeguards appropriate to the sensitivity of your personal information. These include restricted access controls, encrypted electronic records, and secure document handling procedures.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable regulatory and legal obligations.

Client account records are generally retained for a minimum of seven (7) years following the termination of the client relationship, in compliance with CIRO requirements.

When your information is no longer required, we take reasonable steps to destroy or permanently de-identify it.

7. Your Rights

You have the right to access the personal information we hold about you, request corrections to any inaccuracies, and ask questions about how your information has been used or disclosed.

To exercise any of these rights, please submit a written request to our Privacy Officer.

We will respond within 30 days.

In some cases, we may not be able to provide access to certain information for legal or regulatory reasons, in which case we will explain why.

8. Website Cookies & Analytics

Our website may use cookies and similar tracking technologies to improve your browsing experience and understand website usage.

Cookies are small text files stored on your device.

You may configure your browser to refuse cookies; however, doing so may affect the functionality of certain pages.

We do not use cookies to collect personally identifying information without your knowledge.

We may use third-party analytics tools (such as Google Analytics) to gather aggregate, anonymized data about website traffic and user behavior.

This data is used solely for improving our website and is not linked to your personal identity.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law.

When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this policy periodically.

Your continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Information

D.W. Good Investment Company Ltd.
Suite 256, Bonnie Doon Shopping Centre
82nd Avenue & 83rd Street
Edmonton, Alberta T6C 4E3

Phone: (780) 433-5449
Toll-Free: 1-888-461-9599